CASE STUDY
HR Dept.
Franchise network grows with HUB
The UK's largest HR franchise, HR Dept, completely revolutionises how their growing network communicates and collaborates.
A new franchise portal has "transformational" effect.
HR Dept take their internal comms and knowledge management to a new level with a multi-site portal that becomes the beating heart of their franchise business, creating a connected community of professionals on a solution that "exceeded expectations".
The Challenge.
Growing network has difficulty connecting.
Finding the right information fast is an issue
With more businesses looking to outsource their Human Resources, HR Dept have become a fast-growing franchise network made up HR professionals spread across the UK. But keeping the brand aligned and sharing vital resources was becoming an ever burdensome problem. Overloaded inboxes and key information stored in multiple locations that aren't easily accessible, led to a lack of consistency in communications and documentation being used. Collaboration was also difficult, creating a sense of isolation between the 60+ network branches. Something needed to change.
The Solution.
Franchise portal transforms comms.
HUB makes finding the right info easy
HR Dept knew they needed a solution that could connect their franchise network, bringing their people and information together in one central space to help align their brand and communications. HUB provided that space, with a multi-site portal for both sides of their franchise - HR Dept and H&S Dept. As their new digital workplace, HUB gave HR Dept the tools to excel, completely transforming how they communicated as a network and as individuals, using tools like chat forums and personalised user alerts to deliver relevant comms to the right people. Other features like smart forms, workflows and content templates enabled HR Dept to streamline their internal processes and create an extensive knowledge base with all the information and resources franchisees needed to help their business succeed.
700+
essential resources in one central space
Key features implemented:
Chat Forum
Where the entire franchise community can come together, ask questions and collaborate.
Training Academy
Dedicated environment for training franchisees, with assessment modules, faqs and how-to's.
Forms with Workflows
Digitising internal processes, auto-assigning submissions to the right people, reducing emails
Video Tutorials
Guiding franchisees on how best to use their HUB's resources to help their branch succeed.
Advanced Search
Find the right information fast with search features that refine results in relevancy order.
Events Management
Upcoming events and webinars providing vital information to help franchisees train and grow.
Document Templates
Providing easy access to 100s of standardised templates, to ensure all comms are aligned.
Franchise Resources
Extensive knowledge base with 700+ resources, including marketing materials, policies etc.
Team Shout Outs
The Results.
70%
daily login rate
An aligned community that works as one.
Driving collaboration and thought leadership
HUB has "exceeded expectations" and become an essential system at the centre of HR Dept's business. Thanks to the wealth of features and flexibility to adapt, HUB has helped HR Dept transform their disparate network of franchisees into a connected community that now has a greater sense of belonging, celebrating successes and recognising individuals. Communication and collaboration have been transformed thanks to digital tools that help to automate and target relevant comms to the right people, helping to reduce emails and remove the overloaded inbox. With one central portal, the entire franchise network is now aligned, with standardised document templates and easily accessible resources so that everyone is one the same page and championing the same message. These new levels of efficiency and communication have enabled HR Dept to continue to grow, and they are soon to launch a second HUB for their client community... watch this space!​
Gains made:
HUB has totally changed the way we communicate with our franchise network. It is fantastic to have all our resources in one place and everything is easy to locate. It is a platform which encourages collaboration and communication, and we have received great feedback from our franchisees.
We really like the flexibility to adapt and develop the platform as we grow... It has exceeded expectations.
Felicity Kenny, Managing Director