How quick is HUB to set up?

Hub is designed for a rapid and straightforward setup. Because it's a no-code solution, we can get your new intranet up and running in a fraction of the time it would take to build a custom solution. Our dedicated onboarding team works with you to ensure a smooth launch process from day one.

Do you have a price per user model?

Yes, our pricing is based on your number of users, but our philosophy is simple: one annual license fee for everything. We don't have confusing tiers or hidden costs. Every feature we have, and every feature we release in the future, is included as standard.

We take security extremely seriously, which is why our platform is ISO 27001 certified, the international standard for information security management. Additionally, we protect your data with multiple layers of security, including Two-Factor Authentication (2FA), regular penetration testing, and full GDPR compliance.

Is HUB cloud-hosted and where is my data stored?

Yes, Hub is a fully cloud-hosted solution giving you the best in performance and reliability. Our platform is hosted on the Google Cloud Platform (GCP) in secure UK data centers. To ensure your data is always safe, we perform nightly backups to separate Amazon Web Services (AWS) servers located in Dublin, EU.

Does HUB integrate with Active Directory and support Single Sign-On (SSO)?

Absolutely. Hub integrates seamlessly with Microsoft Entra ID (formerly Active Directory) for easy user management. We also support Single Sign-On (SSO) with all major providers, allowing your employees to log in with a single, secure click.

Is there a mobile app?

Yes, we provide a Progressive Web App (PWA) that offers a seamless, app-like experience on any mobile device without requiring any downloads from an app store. It supports push notifications and is perfect for connecting with your frontline and remote workers.

Can we make HUB our own?

Definitely. You have full control over the branding and navigation of your Hub. You can customize logos, colors, and the entire menu structure to create a digital workplace that perfectly reflects your company's brand and culture.

How does Hub's search functionality work?

Our powerful search is designed to be the single source of truth for your company. It doesn't just search the content within your Hub; it also performs a 'federated search' across your integrated cloud drives like SharePoint and Google Drive. It even searches the content *within* documents, so your team can always find what they need.

Are there any employee recognition or social features?

Yes, fostering connection is a core part of Hub. We have features like employee recognition 'shout outs', team and social forums, and the ability to like and comment on news articles to encourage a vibrant and collaborative company culture.

Can we run surveys and polls?

Yes, our platform includes a flexible form builder that allows you to easily create and share surveys, polls, and feedback forms. It's a great way to gather employee feedback and encourage two-way communication.

Is there a dedicated Intranet Analytics area?

There is. Hub provides over 20+ management reports that track key metrics like site usage, content engagement, and popular search terms. This data gives you clear insights into how your intranet is performing and helps you prove its ROI.

What is your onboarding and training process?

We provide a fully supported onboarding experience. You'll be assigned a dedicated Account Manager who will guide you through the setup and launch process. We also provide comprehensive training to ensure your team feels confident managing your new Hub from day one.

Is customer support free and can I speak to a real person?

Yes, ongoing customer support is included with your license at no extra cost. And yes, you can always speak to a real person! Our friendly support team is based in the UK and is available to help you with any questions you may have.

Frequently Asked Questions.

There's no such thing as a silly question in our book!

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Have a question about HUB?

We've got it covered!

Whether you want to know more about HUB's feature-set, or you're curious about our onboarding, this quick FAQ section covers the most common questions we get asked about HUB.

Yes, the branding of your intranet is fully customisable on HUB.

HUB allows you to create unlimited Themes that allow you to customise:

Logos
Background image
Colour palettes
Fonts.

Creating a new Theme is super easy, and should take you less than 5 minutes, and you can apply different Themes to different users, pages or entire communities, to give your intranet character and make your HUB feel like home.

Absolutely! HUB features intelligent tags and page visibility settings that make it simple to personalize the user experience and deliver different content to different users. HUB's Multi-Site feature also enables you to easily create entirely separate intranet environments within your one HUB, each with its own bespoke branding, navigation menu, content, and users. This is perfect for different brands or even as an onboarding environment.

Absolutely!

All communications sent from your HUB are automatically personalised to each user, meaning your users only receive internal communications about content that's relevant to them.

All personalisation within your HUB is powered by intelligent keyword Tags which are associated with your content and user profiles. This makes it simple for HUB to match the right content to the right users, and automatically personalise your internal comms and User Alerts.

In one word - LOTS!

Nightly User Alerts: Personalised automated alerts which sends notification emails to users about new content added to The Hub. User can set their alter preferences to receive emails about topics they're interested in, plus set company-wide / group-wide mandatory alerts, so users always receive email alerts about important company announcements.

On-Screen Notifications: Allows you to display a site-wide message at the top of your Hub for all users or a specific selection of users to see, i.e. office Christmas closure details.

Push Notifications: Send out alert notifications to users' mobiles to ensure they always get your alerts on-the-go.

Broadcast Email: Send an external email / newsletter from your Hub to all or a specific subset of your intranet users. These emails come with a custom header/footer image of your choosing.

Group Forums & Chat: Create private, open or hidden group spaces, which have dedicated resources specifically for that group. Group Chat allows members to start chat threads and share messages. Group Email allows the Group Owner to broadcast an email to all or a selection of Group Members.

1-2-1 Direct Messaging: Users with the messaging permissions can send direct messages to one another within their Hub InMail Boxes.

Yes.

HUB has a dedicated Email Broadcasting feature which makes it super easy to send bulk email comms to all or a filtered portion of your Hub users.

Upload email template designs: Create custom header/footer images, allowing you to tailor your Hub's comms.
Preview and send test emails: Check to see what your email will look like in your inbox before sending to your mailing list.
Send on behalf of another Hub user: Allowing your marketing team to broadcast company comms on behalf of i.e. your CEO.
Save and reuse emails: Save time on email creation by reusing and editing saved previously sent emails.

Custom Data Privacy Policy: Customise the privacy notice users must accept when they first login.

Personal Data Report: Enables your Hub Admins to run a report on all data stored on the system for an individual user; i.e. contact information, Hub messages/chats, Form data submitted, etc. End-users are able to run a report on themselves to see what data is stored on them.

'Anonymise This Account' feature: Enables your Hub Admins to scramble inactive user profile information and permanently delete the user data.

Customisable User Data Storage: The Hub stores inactive user data in perpetuity by default, but you can customise a timeframe period after which inactive user data is anonymised and deleted; i.e. 1 year.

More on GDPR Features

No. There are no add-on or hidden costs to access any functionality on your HUB. Just one annual license fee which gives you complete access to every feature, integration, system setting and management report.

Your annual license fee includes automatic upgrades to the latest features whenever we roll out a new release of HUB, giving you full access to all future new or enhanced feature or integration we release.

Nope! There are no annoying downloads or installations to unlock new functionality.

We automatically upgrade you to the latest version of HUB whenever a new enhancement is ready, enabling you to access every new feature and integration we've developed - completely free of charge, without logging out or having to download.

We are continuously enhancing your HUB's capabilities. We believe everyone should benefit from every new enhancement we develop, helping to make your Hub more effective and responsive to your needs.

HUB offers over 20 Usage & Engagement Reports that provide all the data and insights you need to track the success of your intranet. All reports are filterable by date, office, keyword tags, as well as specific individual users/groups. Key engagement reports include: Usage Report: Shows the total number of daily logins and views. User Activity Report: Displays the activity of every user on your Hub, including the number of logins, views, and the date they were last active. This report can be sorted to display your most/least active users. You can also click the number of views for a specific user to see what content they have viewed, how frequently, and when. Content Report: Shows the most/least viewed content on your Hub, based on content type (e.g., news, resources, events). You can filter within each content type to see the specific content/pages that received the most/least views and by whom. Search Report: Displays the terms being searched for by users, how frequently they are searched for, and whether any results were found. This is useful for identifying hard-to-find content or content that users want to find.

Yes - Every news article must go through an approval process before it can be published.

All news articles have a workflow, with designated Owners, Approvers and Editors:

Editors can only draft news content, and must request approval from an Owner or Approver to publish content.
Owners and Approvers can accept or reject the drafts created by Editors, and send comments on each draft version.
Once approved, the Editor can publish the content.

Yes - Every page comes with a Must Read feature which you can turn on/off for mandatory content.

You can make Must Read content mandatory reading for all your users, or just a select group. User receive an Instant Alert notifying them of the Must Read, and will have to press the 'Click to Confirm' button on the relevant page.

Outstanding users receive a daily reminder until have clicked the 'confirm' button on the relevant page, and your admins can view a report of everyone that has / hasn't read the content, and send emails to those outstanding.

Yes. After your demo, we'll setup with a fully functioning HUB, completely branded to your business. Your HUB trial gives you full admin access to your own dedicated HUB, with access to all features, settings and reports. We give you free hands-on consultations to help you better understand the potential of your HUB and how it can be adapted to suit your needs. There's also no time limit on your trial - its yours for as long as you need it, so you can feel confident in its capabilities.

Yes. At HUB, we use a Progressive Web App (PWA) which allows for a seamless mobile experience, which doesn't require any installation or downloads to your device...and lets face it, you can't guarantee everyone on your team will download an app you tell them to. With a PWA, you don't have to worry this. Uber, Google Maps and Pinterest all use PWAs, so its the simplest, smartest option for your next intranet app.

HUB is securely cloud-hosted on the Google Cloud Platform, with all data stored on low-carbon servers at UK data centres in London, providing you with unlimited data storage. Being hosted on Google Cloud Platform servers allows for rapid implementations and ensures your Hub adheres to the highest levels of security and data protection, giving your business peace of mind. Nightly backups are also performed to AWS servers in Dublin, Ireland.

More on HUB's cloud-hosting

No - HUB not an on-premise intranet, and is solely available as a cloud-hosted, Software-as-a-Service (SaaS) intranet portal, providing you a more efficient solution than an on-premise intranet. Being cloud-hosted enables us to provide you with continual upgrades to any new and enhanced features we develop, ensuring you're always on the latest and greatest version of HUB. Plus, there's no annoying downloads or software to install, and we handle all the hosting and maintenance for you.

Yes. There is a one-off technical implementation fee which covers the creation and set-up of your HUB, tailoring the implementation to your requirements.

This one-off fee includes:

Creation of a dedicated database for your new Hub license;
Creation of backup routine for all data in your new database;
Creation of a dedicated DNS record / domain;
Creation of initial Super Admin user accounts;
Branding and site navigation customisation;
Configuring and implementing data import of all users;
Pre-populating user permissions, tags, groups, offices;
API setup and Single Sign On (SSO) (if required);
Implementing IP restrictions (if required).

For companies with under 100 users, we don't charge a setup fee.

Of course! You have the option to choose whether your users log in using an email address or a unique username. Your HUB Settings allow you to opt for a mix of email address and username login formats, so you can equally accommodate staff that do and don't have work emails. Many companies use payroll numbers or another unique employee number as the framework for their HUB usernames. User's without an email address associated with their profile will receive all HUB alerts or other intranet comms straight to their HUB InMail Box.

Yes. HUB makes it easy for you to control who can access your HUB and its content.

IP Restrictions allow you to setup your HUB so it's only accessible to users on a certain IP address / range

Page-Level Content Restrictions: Every page has customisable viewing settings, enabling you to give or restrict access to a page and its subpages. This allows you to create private content areas for specific purposes or users within your intranet community.

Community-Wide Content Restriction: Your HUB comes with unlimited communities, meaning you can create completely separate intranet environments within your one HUB. These Communities have private content, a unique homepage experience, bespoke branding and custom navigation. Only users within this community can access this content, allowing you to create a unique intranet experience for a speciifc group of users.

Your success is our goal, which is why your HUB onboarding is delivered through personalised consultations that are completely tailored to your exact needs. Delivered by our expert team via video calls, this meeting of minds and tools will deep-dive into your requirements and provide hands-on guidance about how to maximise the potential of your Hub.

We work closely with your team, giving them an expert understanding of your Hub’s features, settings and reports. Our objective is to make you as self-sufficient as possible, empowering you with the confidence to know how to utilise and adapt your HUB's tools to achieve you goals and deliver your users real value.

Your Onboarding Consultations will assist you with:

Creation of bespoke menu navigation and subitems;
Creation of your site structure and page hierarchy;
Creation of bespoke ‘User Types’ permission levels;
Assisting in the creation of your key content;
Setting up quick links to your third party systems;
Creation of smart tags and personalised user experiences;
Setting up smart workflows for managing data and processes via Forms;
Creation of bespoke Communities for multi-site environments (if required).
Assist with pre-launch preparations;
Post-launch analysis, with strategic insights & advice for future growth.

Yes. From Day One, your HUB Account Manager will proactively work with your team to ensure your intranet enjoys a lifetime of continued success as it evolves over the years. We deliver quarterly check-ins where your Account Manager audits your HUB, checking usage, engagement levels, your feature use, and provides guidance on potential improvements. Your Account Manager provides strategic leadership, empowering your team with the insights and knowledge that will enable you to fully maximise your Hub’s features, achieve your business goals, and enjoy a continued return on investment.

Yes - Every new customer receiveds 1-2-1 training their dedicated Account Manager, normally via video conference. They spend the time to get under the skin of your business, listening to your needs and tailoring the training specifically to suit your requirements, centring around the best features that will enable you to achieve your goals. Every business is different, so we tailor the training around your timescales. Normally, we recommend a minimum of 3 days (22.5 hours) of training with our team, spread both pre- and post-launch. Depending on the complexity of your requirements, you may need more training.

Of course. We currently service customers in over 48 countries and 197+ geolocations around the globe, so no matter where you are based, we provide all of our Hub customers with the same level of support and dedication. Although our support team is UK-based and operates during UK working hours, we aim to prioritise support tickets from our non-UK customers to ensure you receive a timely response with the aim of resolving your question/issue as quickly as possible. We provide you dedicated training during the onboarding process, with the aim of making you 99% self-sufficient, so we find that many of our customers rarely or never contact our Hub Support.

There's no ChatBots here. Just real people delivering a real service. We believe in providing you with an ongoing, personal service. Our team of consultants, Account Managers and HUB Support experts are always on hand to provide you with guidance, ideas and a real 'hands-on' service to ensure you get the best possible service and are truly getting the best possible results from your HUB. All training / onboarding conducted via video conference, with all our support services delivered by our team via video conference, phone or email ... not an Autobot in sight.

In one word - VERY. As an organisation, Pancentric Digital is proud to be ISO/IEC 27001 certified in Information Security Management, and HUB is a fully ISO compliant intranet solution. Our impeccable security processes and robust infrastructure ensure your data is always safe and secure. HUB is regularly Penetration Tested to ensure it maintains the highest level of security. Securely hosted on the Google Cloud Platform, HUB is also backed up nightly to separate AWS servers, to ensure data security and integrity.

HUB is a trusted intranet provider, used and trusted by many risk-averse organisations within the Financial Services and Insurance sectors, such as Legal & General, Marsh Commercial, RSA Insurance, and more.