CASE STUDY
Portview.
Team engagement increases 152%
Fit Out Specialists, Portview, win 'Best Internal Communications' at CIPR Awards after 95% of team agrees HUB improves comms.
Social engagement features help transform company culture.
Portview embraced HUB's features to significantly improve internal relations and strengthen the company's reputation as a socially inclusive employer that cares for their employees. Their HUB was so successful, it won Best Internal Communications Campaign at the CIPR Awards.
The Challenge.
57% dissatisfied with company comms.
Ineffective comms creating rift in team.
With over 100 employees across UK and Europe, with many working remotely and autonomously, Portview conducted a communications audit to gauge awareness of engagement levels. Results showed they had a communications problem, where only 43% of employees felt encouraged to work together and share knowledge, many voicing ineffective internal comms had created a competitive silo mentality of 'us and them'.
The Solution.
New social network created for teams.
Creating a stronger company culture.
Portview recognised their communications problems meant they needed to introduce an internal social network to facilitate better employee interactions, encourage idea sharing, and create a healthier workplace. As their chosen intranet provider, HUB delivered Portview the perfect mobile-access, remote working intranet, enabling them to breakdown the silo mentality and create a proper employee culture between office-based and off-site teams, boosting connectivity and collaboration between teams, and dramatically increasing employee engagement by 152%.
152%
increase in employee engagement
Key features implemented:
Daily News
Promoting press releases, company updates, events, project progress and new wins.
Innovation Scheme
Where employees can submit ideas and suggestions for business improvements.
Daily Email Alerts
Providing personalised user alerts on the latest relevant content updates and news.
Wellbeing Area
Providing teams resources on living healthier and raises awareness of health conditions.
Peer Recognition
Employee Directory
Providing fast access to contact details and personal profiles with info on their expertise.
Group Forums
Allowing live chats about work-related topics and shared social interests.
Employee Q&A Films
Showcasing what individuals love about Portview, their job and the people they work with.
New Starter Area
Updating employees on any new team members, welcoming them to Portview.
The Results.
95%
agree HUB improved internal comms
Engagement soars & wins multiple awards.
HUB's positive impact on workplace wellbeing
The social features implemented across Portview's HUB helped transform their company culture, with 95% agreeing HUB has a positive impact on internal comms and teams now feel encouraged to work together and share knowledge. This turnaround in their company culture was recognised with two prestigious awards. Portview's HUB won 'Best Internal Communications' at the CIPR Awards, and another award for 'Workplace Wellbeing for a Medium Organisation' at the Irish News Workplace & Employment Awards. Portview's team are now fully engaged in their company's comms, represented by their HUB seeing a daily login rate of 87%, helped by Nightly Alerts which drive employees back to the site. Content tagging has helped Portview deliver targeted internal comms personalised to each employee with content relevant to them. Engagement has soared, with 3,568 Likes on news in the first 12 months. Group forums have helped empower collaboration, with over 300 messages sent between teams every month.
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Gains made:
HUB is a great platform to see what's going on at Portview.
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It's great to get updates and photos on job progression - good to welcome our new colleagues and bid farewell to leavers. HUB provides a great insight into how our site teams work, with project progress pictures and handover images.
Amy Black, Head of Internal Communications