What is a knowledge management system?

A knowledge management system, like Hub, acts as a central brain for your company. It brings scattered information from various folders, inboxes, and systems into one searchable 'source of truth' that makes everyone's work life easier.

What are the real-world benefits for our team?

The main benefits are saving time and helping teams make smarter decisions. When employees can find information in seconds, it boosts efficiency and breaks down silos. The gains are significant, with industries like Healthcare seeing a 46% improvement in knowledge management.

How long does it take to set up?

As a ready-to-go solution, Hub's setup is much faster than a custom build. Most clients launch within 4-6 weeks, and our dedicated onboarding team works with you on a clear timeline to ensure a successful launch.

How does Hub help us centralize all our documents?

Hub acts as your central knowledge base with unlimited pages and storage. It allows you to create dedicated, easy-to-find areas for all your important information, from company policies and HR guides to project files and brand assets.

How good is the search function?

Our smart search makes your entire knowledge base instantly accessible. It searches across your Hub, integrated cloud drives, and even the text inside attached documents, so your team can always find what they need in seconds.

How do we control who can edit and manage different content?

Hub's Content Ownership feature gives you precise control. You can have site-wide editors and also assign ownership of specific pages or sections to individuals or departments, like allowing your HR team to manage their own content.

What AI features does Hub have for knowledge management?

Our AI Tag Assistant saves time by automatically selecting and applying relevant tags to your content. This helps to perfectly organize your knowledge base with minimal effort, ensuring everything is easy for your teams to find.

What advanced features are there for content governance and training?

We offer several advanced features. Approval Workflows let you set up a review process for new content before it's published. For training, our Assessments feature lets you create quizzes on key information to test your team's knowledge.

How can we stop our important information from becoming outdated?

Hub has built-in tools to solve this common challenge. Version Control ensures everyone works from the latest document, while automatic Content Expiry notifications gently nudge content owners to perform regular reviews and updates.

Is this easy for non-technical people to manage?

Completely. Hub was built for teams like HR, Marketing and Comms. Our user-friendly editor means you can create and manage content-rich pages without needing any technical skills or help from your IT department.

How do you encourage employees to adopt and use a new knowledge base?

User adoption is all about providing a great experience. Hub has an average daily login rate of around 82%—well above the industry average of 60-65%. This is driven by features like our easy-to-use mobile app, which delivers a 176% surge in logins.

How secure is our company's information in the Hub?

Security is our top priority. Our platform is ISO 27001 certified and we provide multiple layers of protection, including Two-Factor Authentication (2FA), viewing restrictions for sensitive content, and full audit trails.

Knowledge
Management System.

Achieve more when everyone is on the same page, with your people, information and technology together in one space.

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All your files in one central place

No more scattered information. Access all your resources and cloud drives in one space - even on mobile!

Smarter tools to automate work

Transform endless spreadsheets into smart Forms that streamline workflows for a faster way of working.

Always find what you need

Save time with Smart Search, which scans all your content - even PDFs - to help you find what you need, fast.

Bring order to the chaos with HUB.

Making knowledge management easier.

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Introducing HUB, the ultimate knowledge management solution that consolidates your company information into one source of truth. With HUB, you can streamline processes, boost engagement, and deliver personalized internal communications effortlessly. Our user-friendly solution is loved by SMEs, and can be easily tailored to meet your specific requirements. Every feature and integration is included as standard, so your HUB has everything you need to work smarter and create a stronger company culture. Plus, count on automatic upgrades and free ongoing support to ensure you get a strong ROI.

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G2 High Performer SME Intranet Mid Market

How HUB became the "one stop shop" for RSA's knowledge base.

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Unlock a smarter way of working with HUB.

Streamline your internal processes

Make your work life easier and revolutionize your employee experience. Smart Tags help personalized your HUB, with branding and content that automatically adapts based on a user's profile, so you're always displaying the right content to the right people. Content management is a breeze, thanks to Content Templates and Ownership. Forms with intelligent workflows and Team Organograms work together to ensure employee requests are always directed to the right line manager, even when they switch departments. So say goodbye to outdated methods and unlock a more efficient way of working with HUB.

Use AI to organise your content

Save time with HUB's AI Tag Assistant. It automatically suggests and applies relevant tags to your content, and even recommends new ones to keep everything organised. This powers smarter searches and helps you target information to the right audience.

When knowledge sharing is easy, everyone's happy.

Always find what you're looking for on HUB

Bring order to the chaos of your company's information. HUB is the ideal knowledge management solution that makes everyone's lives easier by organising all your information in one central space. HUB's cloud-based solution gives you unlimited storage and a seamless mobile experience, making it the perfect solution for remote and hybrid workers to easily access resources anywhere, on any device. Whether you need to connect cloud drives or have quick links to external systems, HUB has you covered. So ditch those clunky directories and discover a more efficient digital workplace.

No limit to your content.

HUB offers a content management system for your intranet needs. Create unlimited pages with a customizable hierarchy using our easy-to-use CMS and feature-rich widgets. Make your content come alive with HUB's imagery and smart widgets.

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HUB is a very user-friendly and visually pleasing.

We use it as a Knowledge Hub, and it is an integral part of knowledge sharing within our organisation.

It helps us to connect and share information across a large number of departments, and its very easy to edit and create new content...

Aoife Toner, Knowledge Manage Team Lead

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Display your latest news in homepage carousels

1/6

Easily target comms to the right people.

Make your internal comms stand out

Broadcast company updates, celebrate employee success and create a buzz using HUB News, the best knowledge base for managing your internal communications with ease. Target your comms more effectively, with automated alerts personalised to each user. Content approvals help manage workflows, while HUB's AI Writing Assistant makes content creation a breeze. Auto-generated headlines help save you time, while AI-powered tools enhance your articles to make them more engaging and drive readership.

Speed up content creation with AI

With four different tones of voice, you can create impressive news articles fast with HUB's AI-Powered Writing Assistant. Check spelling and grammar, auto-generate headlines and teasers, and enhance your content to make it more engaging.

Drive collaboration for a stronger team.

Increase productivity and engagement

Supercharge your productivity and empower collaboration with HUB - the knowledge base that really does improve employee engagement. Our collaboration tools, like Group Forums, bring teams and knowledge together in dedicated private spaces, making it easier to manage projects. Encourage feedback and give your employees a voice with engagement features like polls, surveys and suggestion boxes, to gain valuable, actionable insights into the employee psyche and their wellbeing. Your HUB provides a space where people feel heard and valued, so you can empower a positive, productive company culture.

Dedicated spaces for your teams.

Whether its for a department or project, create public and private group spaces where members can access dedicated resources, collaborate on chat threads, and work more efficiently in one space.

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Your tech powerhouse.

Connect your systems in one space

Look no further than HUB for your cloud based intranet needs. Our solution is the perfect fit for small businesses using both Microsoft 365 or Google Workspace, offering seamless integration with your existing systems and easy access to cloud files without ever leaving your intranet. HUB provides out-of-the-box integration with popular apps like Slack, MS Teams, and BambooHR, making it the ultimate tool to supercharge your intranet into a tech powerhouse.

Intranet Integrations

Cloud hosting

Real-time reporting on employee activity.

Gain valuable insights into behaviours

To create a truly engaging knowledge base, it's crucial to understand what drives your employees. HUB's gives you 20+ real-time management reports that provide detailed, valuable insights on employee touch points, so you can better understand how users are interacting with your HUB and its content. This employee journey data can empower better employee experiences, increase engagement and help you achieve a greater ROI from your HUB.

Track who's viewed what.

Usage Reports displays graphs of the Daily Logins and Page Views on your HUB. User Activity lists all your users, and how many logins and views each user has had, so you can quickly see your most / least active users. Click users to see what content they viewed, when and how often.

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Trust the cloud with a secure intranet.

Plus a seamless mobile app experience

HUB is the go-to cloud intranet software for businesses that require complete control over their data. Google Cloud hosting provides unlimited data storage for all your important information. With one-click single sign-on, bespoke user permission levels, and two-factor authentication, accessing your intranet is both effortless and secure. HUB's Progressive Web App guarantees a seamless mobile experience, with push notifications that drive user engagement and enable remote employees to stay connected while on-the-go.

Take your intranet mobile.

Try an intranet app with no downloads or updates. HUB's Progressive Web App (PWA) gives you a seamless mobile experience, with push notifications to drive user engagement.

The Sustainable Choice.

Low-carbon servers powered by renewables

eco friendly knowledge management software

We plant 50 trees for every new HUB

Support marginalised communities

Make a difference with your new knowledge base.

Our passions don't stop at software...

At HUB, we're passionate about sustainability. Our ' Greener Intranet' initiative aims for positive social and environmental impacts on our planet. By choosing HUB, you're choosing a low-carbon knowledge base that embraces renewable energy. You're also helping to support community-led reforestation projects that plant native trees and help marginalised people impacted by climate change around the world.

Sustainability

HUB Knowledge Base FAQs

Absolutely! HUB connects seamlessly with the tools your teams already use, including SharePoint, OneDrive, Google Drive, Box, Confluence, and Jira. This lets you bring scattered information together without the headache of moving all your files. Plus with federated search, your HUB can look across your cloud drives, so you never need to leave your intranet to find that you need.