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Why Your Intranet is Your Most Valuable Tool

Organisations are focusing more and more on improving the employee experience within the workplace, as they realise that a happier working environment makes for better employee retention, attracting new talent and also for boosting the overall efficiency and productivity of their business.

According to Deloitte’s 2017 survey on Global Human Capital Trends, 79% of company executives rated ‘Employee Experience’ to be “important/very important” within their workplace. The survey noted “culture and engagement are vital parts of the employee experience…”, which is why there is now a growing trend of organisations investing time to study more closely the needs of their workforce to better understand their employees’ experiences.

In this highly competitive economy where employee retention is vital, your company intranet could actually prove to be the best channel to help boost your overall employee experience.

How you ask?

By providing you with the tools to gather that all-important employee feedback.

Why Employee Feedback is Important in the First Place

  • A proper feedback tool on your intranet, like a form, survey or poll, is vital when it comes to connecting with your employees and gathering feedback. By providing them with a 'go-to' place they can easily access and voice their opinions or concerns, it helps your company to better understand their views and listen to any suggestions or challenges they may be facing so that your business can support them and provide them with the best solutions.

  • Providing employees with the means to give constructive feedback (both to each other and to the company) can help improve their motivation levels. Not only does it ensure they know their opinion is valued, it also helps employees and organisations to learn from mistakes, make improvements and perform better in future.

  • Feedback needs to be specific, goal-oriented and emphasise team unity. Any feedback your company gathers should form a dialogue between your employees, not just one-way communication gathering. Recognise the work and efforts put in by employees, and not just on an individual level. Employee success stories on your intranet are a fantastic way to boost morale and improve the employee experience for everyone, not just the individual being praised.

How to Encourage Employee Feedback Using Internal Comms:

1. Start Open Conversations to Gather Informal Feedback

Blog posts can be a fantastic tool for motivating your employees to give open, honest feedback. Blogs offer a more personable, down-to-earth way of communicating with your employees and organisation at large, which is why a blog presents Senior Execs and Management with a fantastic tool to connect more immediately with their employees.

As well as driving thought leadership, blog posts targeted at topics that are relevant to your employees’ interests provide a perfect platform to drive engagement and spark conversation. Having your employees 'on the shop floor' writing blogs provides them with a platform actively voice their thoughts, successes and challenges, providing management with a real insight into the employee experience.

As a social intranet platform, the Hub’s news and blog posts allow users to Like and Comment on stories posted, providing an informal platform for conversation where employees can voice their opinions and give feedback on the topics being discussed. You can even embed forms within blog posts to gather specific or anonymous feedback from employees, prompting a more open communications environment.

2. Provide Employees with Different Ways to Give Feedback It’s important that there are many ways available for your employees to have their voice heard and give their feedback. From surveys and polls, to likes and comments, to forums, suggestion boxes and anonymous feedback forms, intranets like the Hub offer an extensive array of tools to gather valuable feedback from your employees. Whatever tool you decide to use, employees must be able to share their views and opinions freely. The frequency and the quality of this kind of interaction is a key metric for determining the success of this type of feedback mechanism.

3. Promote a Culture of Giving Feedback in the Organisation Feedback must not be limited only to the annual meetings or corporate surveys. Feedback gathering needs to included even during the staff meetings, web chats, social media messages as well as during walkarounds with managers. It also needs to be a key part of performance management process as well and must be deeply ingrained in the corporate culture for it to gradually grow and become part of the organisation.


Discover how a Social Intranet can give your employees a voice

Speak to our collaboration software specialists to see how the Hub could help you boost employee engagement and productivity, and make your internal communications seem seamless.​​ Call: 020 7099 6370 Email: | 020 7099 6370

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